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At Donnie Rowe Heating & Air Conditioning we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

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See What Our Customers Have to Say -
11 Reviews

Jared Nelson
01/23/2019
Located in Lexington
Donnie was very helpful and had quick response to what could have been a difficult problem for others (replacing primary and secondary heat exchangers). His crew was very polite, professional, conciencious, and did a great job. I highly recommend them for your HVAC needs.
Alex Dixon
05/15/2017
Located in Lexington
I can't say enough good things about Donnie Rowe Heating and Air. They just completed the installation of a new air conditioning unit and evaporator coil (completely unexpected expenses for us... yikes), and I can certainly see why they're one of the highest rated companies on Nextdoor. The initial technician that came to our house gave us the quote (a separate salesperson wasn't sent to our house days later like other companies we received quotes from), and our installation date was set for about a week after we called back to let them know we were going to use them. Installation went flawless, they were extremely courteous, and they cleaned up so well it doesn't even look like they were ever here. As someone who was a bit apprehensive when it came to using them (I had never heard of the company before reading reviews on Nextdoor), I highly recommend their services. It also doesn't hurt that they quoted us the lowest price of all of the estimates we received while offering the exact same make and model air conditioning unit as the "other guys". No hassle, no headache, and now we'll survive summer.
Jarred Sams
04/29/2017
Located in Lexington
I've spent a number of years renting somewhat cheap places, and when we bought our home 2 years ago we knew the AC system was on its last leg. So it's safe to say that I've dealt with a number of HVAC companies over the years. Donnie Rowe is far and away the best I've ever dealt with. When our old unit finally gave up the ghost, it was a Wednesday evening after hours. We found Mr. Rowe's company through the carrier website, because I knew that I wanted a higher end system that would last. I emailed Mr. Rowe through his website after business hours, not expecting to hear back until the following morning. Within an hour I had an email and a scheduled appointment for first thing Thursday morning. When Mr. Rowe arrived, he was the epitome of professionalism. He advised me on carrier's product line, and gave me what I felt was an extremely honest opinion of my options. I was looking to convert from an electric heat pump to a gas furnace unit, and Mr. Rowe said that would be no problem at all. He even walked me through financing options and explained every thing that would have to change and be updated as part of the replacement process. The replacement was scheduled for the following Tuesday, as that was the first available date. Mr. Rowe's crew arrived on time and were efficient and professional in their work. They were friendly and didn't make me feel like I was in their way when I asked questions or wandered out to check out the progress. When they came inside the house to change out the thermostat unit, they even took their shoes off, which was wholly unnecessary but a very considerate thing to do. While I can't say I was happy to have to spend the money on a new system, I can say that I was thoroughly pleased with the experience all the way around, and I would not hesitate for a second to recommend Mr. Rowe to anyone who asks.
Laura Koester
03/23/2017
Located in Versailles
These folks are very professional and installed two units for us. Everything went very smoothly and they cleaned up the job site. I highly recommend this company. They offered us several different solutions for our particular needs and explained all the pros and cons so that we could make an educated decision on what would be best for our needs.
Stephen Payne
06/16/2016
Located in Lexington
Exceptional service! My wife and I purchased a 100 year old house and the AC went out almost immediately. We put up with it for as long as we could but couldn't take it anymore. We got a few quotes from a few other companies but decided on Donnie Rowe. We had a new AC system put in today and Donnie Rowe and his crew was excellent. Very polite and quick and efficient. I was pre-approved for financing but he was able to increase my credit limit AND get me much better terms while at the same time offering a better price than the competitors for the same type of AC system. I highly recommend them!
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