I had obtained 3 quotes for my 20+ year old two HVAC systems. I did not know of Donnie Rowe H & C till a chance conversation with a friend, who had her entire HVAC system replaced by Donnie Rowe, and was extremely satisfied with the system and the service. Seems most of her colleagues at work had their systems replaced by Donnie Rowe H & C, which is how she got to know of Donnie. Donnie took the time to educate me on HVAC systems, what was the right fit for my situation (one of the other bids had oversized A/C units), but NEVER pushed for the business. He gave his cell phone number for any questions I needed answers to. He promptly responded to every single text message and call, without even being assigned the contract. For the record, all the quotes were within less than a thousand dollars of each other (and Donnie was not the lowest). I decided to go with Donnie for the job as he struck me as an honest and knowledgeable individual, and a man of his word. He let me know the time it would take for the entire job and was spot on. Donnie stopped in everyday to check on the work progress (not very often you see a business owner do that anymore). He also worked with me and helped get a 0% interest loan for the entire job. Some manufacturers have certain equipment requirements for no interest loans.As regards the installation, one could not ask for more professional, yet friendly, and courteous technicians. They were punctual, well qualified, and left the jobsite absolutely clean at the end of the day. It has been six months since our new systems were installed and I am extremely satisfied with my decision. I would definitely recommend Donnie Rowe Heating & Cooling, without reservation, to anyone looking to replace their heating or cooling system(s). Note: This is an unsolicited, personal review and no incentives were ever offered or received.