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At Donnie Rowe Heating & Air Conditioning we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

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See What Our Customers Have to Say -
33 Reviews

Samuel Love
08/24/2021
Excellent experience with this group! I'm extremely happy with the service provided.
Brad Calvert
08/11/2021
Donnie and his crew were at my house for a full week to completely rework all the ducts and registers and to replace my very old A/C and furnace with a 2 stage heat pump and 2 stage gas furnace. They were extremely professional and responsive to my questions and actively sought to ensure our needs were met. Even coming back a couple times after the fact to tweak the system and make some changes after it was in use. I don't think I'd call anyone else for HVAC in Lexington. Honest, thorough and detail oriented.
Cathy E.
07/18/2021
I was very pleased with the service I received from Donnie Rowe Heating and Air Contractor. The service man that came to our house was excellent and...
Corrie Alexander
03/22/2021
He was great! Professional and honest, with great quality work.
Joe Alexander
03/22/2021
Donnie was honest, even willing to sacrifice a sale in order to give the best advice to his customer. Kinda rare, don't you think? So if you want an experienced, fair-priced HVAC guy who will get the job done right, I'd recommend Donnie 100%. I just used him today. Technician showed up on time, was friendly and efficient. Got the problem solved.
Katherine Kamminga
10/31/2020
Jed Bullard
10/20/2020
Donnie and his team, including his son, Wyatt, installed a new Carrier HVAC system. He corrected a system that for years had failed to cool the upper floor. It works great, is efficient, and, while very modern, is easy to operate. Donnie uses technology where useful but not to excess. All his techs were all as professional, neat, clean and pleasant as were the Rowes. Very easy to communicate with and always on time. Highly Recommend.
Rachel Pagano
09/28/2020
Everything about my Donnie Rowe Heating and Air experience was positive. My installer, Greg, was punctual, professional, took time to answer all my questions, and was meticulous about keeping my home clean during the installation process (even on a rainy day). The quality of the work was very high and I will absolutely use their services again if I ever need them in the future.
Derek Harris
07/17/2020
Donnie Rowe and his crew epitomize professionalism. They were respectful of our property and courteous through the entire install process. We were very particular about how we wanted the new vent to be ran, and the crew exceeded our expectations. Everything was done neatly and cleaned up.
Jack Clark
04/13/2020
Jean Fry
01/11/2020
We bought a home in the summer and it has a large extension, but the HVAC was not updated, so most of the house was rarely below 80F in the summer and got into the low 50s this winter. This is not really how I like to live, so I knew we needed a serious upgrade to be comfortable in this home! I called Donnie Rowe and they quickly sent someone out to diagnose our problem and provide recommendations/quotes. As it turns out our duct work was also a mess, which explained why our master bedroom was boiling hot while the rest of the house plummeted in the winter. They recommended redoing the ductwork and installing a new furnace and AC unit. I new this would be a the best solution in advance because anything else is just a bandaid not fully solving the real problem. My dad is a retired HVAC mechanic, so I called him after I got the quote and he agreed that it was the best/most permanent fix and that the price I was quoted was very reasonable for the amount of work they did. They completed the work in the same week and on a faster timeline than originally projected. Donnie himself called me afterward to followup and was very timely in his responses. Our experience was very positive, and I would recommend giving them a chance!
Jean F.
01/10/2020
We bought a home in the summer and it has a large extension, but the HVAC was not updated, so most of the house was rarely below 80F in the summer and got...
Julie Benedict
11/21/2019
Polite, professional and competent!
Alaina K
09/15/2019
Donnie put in a new unit in our home when we bought it 3 years ago. He gave us a great price and it was the same as what he quoted us (no hidden fees). He was very professional and did a great job. Now fast forward 3 years and he has come back a few times to make adjustments for me and he has been great. If you do be business with Donnie he will respect your time, money, and business.
R & B McEndre
08/17/2019
Located in Lexington
Our AC system went out about 08/06/2019. I had a Carrier unit in the house for over 25 years and wanted another. I selected Donnie from a Google search. I called late one day the tech was there the next morning. Gill checked the out side unit and then went under the house to check the furnace and AC coil. As this was an old unit I was not surprised to hear that most of the system needed to be replaced. After some discussion my wife and I decided to replace the entire system. Gill even offered us a small window unit to cool one room for the night that we might sleep better. The work was stated the next day and was running before they left. They took everything with them down to the smallest piece of tape or screw. The new system is working well and we are very satisfied. I would recommend Donnie Rowe, HVAV, to anyone. Great people in time of need.
Service: Service
Melissa Wash
07/31/2019
Donnie sent Gil to my house within a couple of hours from calling as a new customer. HVAC repaired and back to cooling house within 30 minutes! Excellent price and wonderfully knowledgeable of system that is not a carrier system they normally work with. We will continue to be customers of Donnie Rowe HVAC!
Jacob Crockett
07/25/2019
After a little communication error on both of our ends, Donnie go ahold of me and sent out a technician in a timely manner. Unfortunately the compressor was out in my AC unit and they had to order it. Compressor came in next day and unit was fixed before noon. Luckily unit was still under warranty and was covered. Would recommend his services.
David Hunter
07/06/2019
Located in Lexington
This is who you call if you have AC or Heat problems. Quick call back to set an appointment, all the techs on time and polite, honest about cost and condition of the equipment. A follow up and explanation of everything that was done as well as leaving the area they worked spotless. Great doing business with Donnie and his team.
Service: Service
Thomas Downs
06/25/2019
We previously used Donnie Rowe and his team for an HVAC repair and were very happy with their response and service. We finally decided to replace our two 30+ year old HVAC units and got several quotes from different companies. Donnie quoted multiple options to fit our needs and budget. His team showed up on time and finished a two day job in one day! We're very happy with Donnie Rowe and will continue to use them as our HVAC provider.
Alisha Smith
06/18/2019
Came out on time. Diagnosed that the thermostat was not working properly and replaced it . He did a pre season check and found only a small amount of freon was missing. He will not make you purchase anything or talk you into work you do not need. Extremely pleased. Price was as expected but not over priced.
Jared Nelson
01/23/2019
Donnie was very helpful and had quick response to what could have been a difficult problem for others (replacing primary and secondary heat exchangers). His crew was very polite, professional, conciencious, and did a great job. I highly recommend them for your HVAC needs.
Adam Muro
10/15/2018
Bob Sollee
07/25/2017
Located in Lexington
I've owned many homes and purchased quite a few HVAC systems including the system I purchased from Donnie Rowe. But, I've never experienced such dedicated Customer service from those other contractors as I have from Donnie and his excellent crew. On Sunday, my AC unit ceased to work so I called and left a message…Donnie returned the call first thing Monday and had a crew there Monday afternoon only to discover a catastrophic compressor failure. Donnie called later that day and promised to have a new compressor and crew on site Tuesday morning (today). His technicians were prompt, professional, and very courteous and by mid-day my system was functioning perfectly…it was very hot so I know Donnie was busy, but he kept his commitment to provide excellent service and he did (although I'm sure it was difficult to arrange). So, I'm a lifetime customer and will highly recommend Donnie Rowe to all my friends and professional associates. He truly understands customer service by walking the talk. Thanks Donnie and Crew for great service! Rate Your Service: Excellent
Alex Dixon
05/15/2017
I can't say enough good things about Donnie Rowe Heating and Air. They just completed the installation of a new air conditioning unit and evaporator coil (completely unexpected expenses for us... yikes), and I can certainly see why they're one of the highest rated companies on Nextdoor. The initial technician that came to our house gave us the quote (a separate salesperson wasn't sent to our house days later like other companies we received quotes from), and our installation date was set for about a week after we called back to let them know we were going to use them. Installation went flawless, they were extremely courteous, and they cleaned up so well it doesn't even look like they were ever here. As someone who was a bit apprehensive when it came to using them (I had never heard of the company before reading reviews on Nextdoor), I highly recommend their services. It also doesn't hurt that they quoted us the lowest price of all of the estimates we received while offering the exact same make and model air conditioning unit as the "other guys". No hassle, no headache, and now we'll survive summer.
Jarred Sams
04/30/2017
I've spent a number of years renting somewhat cheap places, and when we bought our home 2 years ago we knew the AC system was on its last leg. So it's safe to say that I've dealt with a number of HVAC companies over the years. Donnie Rowe is far and away the best I've ever dealt with. When our old unit finally gave up the ghost, it was a Wednesday evening after hours. We found Mr. Rowe's company through the carrier website, because I knew that I wanted a higher end system that would last. I emailed Mr. Rowe through his website after business hours, not expecting to hear back until the following morning. Within an hour I had an email and a scheduled appointment for first thing Thursday morning. When Mr. Rowe arrived, he was the epitome of professionalism. He advised me on carrier's product line, and gave me what I felt was an extremely honest opinion of my options. I was looking to convert from an electric heat pump to a gas furnace unit, and Mr. Rowe said that would be no problem at all. He even walked me through financing options and explained every thing that would have to change and be updated as part of the replacement process. The replacement was scheduled for the following Tuesday, as that was the first available date. Mr. Rowe's crew arrived on time and were efficient and professional in their work. They were friendly and didn't make me feel like I was in their way when I asked questions or wandered out to check out the progress. When they came inside the house to change out the thermostat unit, they even took their shoes off, which was wholly unnecessary but a very considerate thing to do. While I can't say I was happy to have to spend the money on a new system, I can say that I was thoroughly pleased with the experience all the way around, and I would not hesitate for a second to recommend Mr. Rowe to anyone who asks.
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