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At Donnie Rowe Heating & Air Conditioning we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

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See What Our Customers Have to Say -
39 Reviews

Manuel Reyes
05/16/2022
A. Todds
02/04/2022
Located in Lexington
I had obtained 3 quotes for my 20+ year old two HVAC systems. I did not know of Donnie Rowe H & C till a chance conversation with a friend, who had her entire HVAC system replaced by Donnie Rowe, and was extremely satisfied with the system and the service. Seems most of her colleagues at work had their systems replaced by Donnie Rowe H & C, which is how she got to know of Donnie. Donnie took the time to educate me on HVAC systems, what was the right fit for my situation (one of the other bids had oversized A/C units), but NEVER pushed for the business. He gave his cell phone number for any questions I needed answers to. He promptly responded to every single text message and call, without even being assigned the contract. For the record, all the quotes were within less than a thousand dollars of each other (and Donnie was not the lowest). I decided to go with Donnie for the job as he struck me as an honest and knowledgeable individual, and a man of his word. He let me know the time it would take for the entire job and was spot on. Donnie stopped in everyday to check on the work progress (not very often you see a business owner do that anymore). He also worked with me and helped get a 0% interest loan for the entire job. Some manufacturers have certain equipment requirements for no interest loans.As regards the installation, one could not ask for more professional, yet friendly, and courteous technicians. They were punctual, well qualified, and left the jobsite absolutely clean at the end of the day. It has been six months since our new systems were installed and I am extremely satisfied with my decision. I would definitely recommend Donnie Rowe Heating & Cooling, without reservation, to anyone looking to replace their heating or cooling system(s). Note: This is an unsolicited, personal review and no incentives were ever offered or received.
Expertise
Cleanliness
Carol Reynolds
01/27/2022
Gil had serviced our systems for 13 years. He is jovial, positive, diligent, honest. He has let us know when units are close to going out so we can prepare in advance. I trust him.
David Hellman
12/15/2021
Donnie found the root cause of an issue and made adjustments to solve the problem. I had another company out earlier who wanted too replace parts which would have cost me $250 on not solved the issue.
Samuel Love
08/24/2021
Excellent experience with this group! I'm extremely happy with the service provided.
Brad Calvert
08/11/2021
Donnie and his crew were at my house for a full week to completely rework all the ducts and registers and to replace my very old A/C and furnace with a 2 stage heat pump and 2 stage gas furnace. They were extremely professional and responsive to my questions and actively sought to ensure our needs were met. Even coming back a couple times after the fact to tweak the system and make some changes after it was in use. I don't think I'd call anyone else for HVAC in Lexington. Honest, thorough and detail oriented.
Cathy E.
07/18/2021
I was very pleased with the service I received from Donnie Rowe Heating and Air Contractor. The service man that came to our house was excellent and...
Corrie Alexander
03/22/2021
He was great! Professional and honest, with great quality work.
Joe Alexander
03/22/2021
Donnie was honest, even willing to sacrifice a sale in order to give the best advice to his customer. Kinda rare, don't you think? So if you want an experienced, fair-priced HVAC guy who will get the job done right, I'd recommend Donnie 100%. I just used him today. Technician showed up on time, was friendly and efficient. Got the problem solved.
Katherine Kamminga
10/31/2020
Jed Bullard
10/20/2020
Donnie and his team, including his son, Wyatt, installed a new Carrier HVAC system. He corrected a system that for years had failed to cool the upper floor. It works great, is efficient, and, while very modern, is easy to operate. Donnie uses technology where useful but not to excess. All his techs were all as professional, neat, clean and pleasant as were the Rowes. Very easy to communicate with and always on time. Highly Recommend.
Rachel Pagano
09/28/2020
Everything about my Donnie Rowe Heating and Air experience was positive. My installer, Greg, was punctual, professional, took time to answer all my questions, and was meticulous about keeping my home clean during the installation process (even on a rainy day). The quality of the work was very high and I will absolutely use their services again if I ever need them in the future.
Derek Harris
07/17/2020
Donnie Rowe and his crew epitomize professionalism. They were respectful of our property and courteous through the entire install process. We were very particular about how we wanted the new vent to be ran, and the crew exceeded our expectations. Everything was done neatly and cleaned up.
Stacie Darnell
05/28/2020
Located in Nicholasville
We had a new HVAC unit put in our old house about six years ago. Everyone was very professional and prompt. They cleaned up after themselves and you couldn’t even tell they were there. We moved a few years later and now her new house needed a new unit. Donnie’s team came out and gave us a quote. There were absolutely no hidden fees and they completed the job in a very timely manner. They hauled away our old unit and all of the trash. They have gone above and beyond AGAIN! Thank you all so much for all of your hard work.
Service: Service
Ruby Hickerson
05/28/2020
Located in Richmond
We had 2 units installed several years ago. They did a great job and cleaned up after themselves. This past weekend, One of the units stopped cooling. I called them and put in a request. They came out the very next day and had to order apart. As soon as the part came in they came back out and repaired by unit. It was well after 5 o’clock before they got a chance to come back out and the gentlemen were very nice. They were very professional and they waited to make sure my unit was working properly. Excellent customer service and I really do feel Donnie and his team care about their work. One of the units stop cooling. I called them and put in a request. They came out the very next day and had to order apart. As soon as the part came in they came back out and repaired my unit. It was well after 5 o’clock before they got a chance to come back out and the gentleman were very nice. They were very professional and they waited to make sure my unit was working properly. Excellent customer service and I really do feel Donnie and his team care about their work.
Service: Service
Jack Clark
04/13/2020
Jean Fry
01/11/2020
We bought a home in the summer and it has a large extension, but the HVAC was not updated, so most of the house was rarely below 80F in the summer and got into the low 50s this winter. This is not really how I like to live, so I knew we needed a serious upgrade to be comfortable in this home! I called Donnie Rowe and they quickly sent someone out to diagnose our problem and provide recommendations/quotes. As it turns out our duct work was also a mess, which explained why our master bedroom was boiling hot while the rest of the house plummeted in the winter. They recommended redoing the ductwork and installing a new furnace and AC unit. I new this would be a the best solution in advance because anything else is just a bandaid not fully solving the real problem. My dad is a retired HVAC mechanic, so I called him after I got the quote and he agreed that it was the best/most permanent fix and that the price I was quoted was very reasonable for the amount of work they did. They completed the work in the same week and on a faster timeline than originally projected. Donnie himself called me afterward to followup and was very timely in his responses. Our experience was very positive, and I would recommend giving them a chance!
Jean F.
01/10/2020
We bought a home in the summer and it has a large extension, but the HVAC was not updated, so most of the house was rarely below 80F in the summer and got...
Julie Benedict
11/21/2019
Polite, professional and competent!
Alaina K
09/15/2019
Donnie put in a new unit in our home when we bought it 3 years ago. He gave us a great price and it was the same as what he quoted us (no hidden fees). He was very professional and did a great job. Now fast forward 3 years and he has come back a few times to make adjustments for me and he has been great. If you do be business with Donnie he will respect your time, money, and business.
R & B McEndre
08/17/2019
Located in Lexington
Our AC system went out about 08/06/2019. I had a Carrier unit in the house for over 25 years and wanted another. I selected Donnie from a Google search. I called late one day the tech was there the next morning. Gill checked the out side unit and then went under the house to check the furnace and AC coil. As this was an old unit I was not surprised to hear that most of the system needed to be replaced. After some discussion my wife and I decided to replace the entire system. Gill even offered us a small window unit to cool one room for the night that we might sleep better. The work was stated the next day and was running before they left. They took everything with them down to the smallest piece of tape or screw. The new system is working well and we are very satisfied. I would recommend Donnie Rowe, HVAV, to anyone. Great people in time of need.
Service: Service
Melissa Wash
07/31/2019
Donnie sent Gil to my house within a couple of hours from calling as a new customer. HVAC repaired and back to cooling house within 30 minutes! Excellent price and wonderfully knowledgeable of system that is not a carrier system they normally work with. We will continue to be customers of Donnie Rowe HVAC!
Jacob Crockett
07/25/2019
After a little communication error on both of our ends, Donnie go ahold of me and sent out a technician in a timely manner. Unfortunately the compressor was out in my AC unit and they had to order it. Compressor came in next day and unit was fixed before noon. Luckily unit was still under warranty and was covered. Would recommend his services.
David Hunter
07/06/2019
Located in Lexington
This is who you call if you have AC or Heat problems. Quick call back to set an appointment, all the techs on time and polite, honest about cost and condition of the equipment. A follow up and explanation of everything that was done as well as leaving the area they worked spotless. Great doing business with Donnie and his team.
Service: Service
Thomas Downs
06/25/2019
We previously used Donnie Rowe and his team for an HVAC repair and were very happy with their response and service. We finally decided to replace our two 30+ year old HVAC units and got several quotes from different companies. Donnie quoted multiple options to fit our needs and budget. His team showed up on time and finished a two day job in one day! We're very happy with Donnie Rowe and will continue to use them as our HVAC provider.
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