I've spent a number of years renting somewhat cheap places, and when we bought our home 2 years ago we knew the AC system was on its last leg. So it's safe to say that I've dealt with a number of HVAC companies over the years. Donnie Rowe is far and away the best I've ever dealt with.
When our old unit finally gave up the ghost, it was a Wednesday evening after hours. We found Mr. Rowe's company through the carrier website, because I knew that I wanted a higher end system that would last. I emailed Mr. Rowe through his website after business hours, not expecting to hear back until the following morning. Within an hour I had an email and a scheduled appointment for first thing Thursday morning.
When Mr. Rowe arrived, he was the epitome of professionalism. He advised me on carrier's product line, and gave me what I felt was an extremely honest opinion of my options. I was looking to convert from an electric heat pump to a gas furnace unit, and Mr. Rowe said that would be no problem at all. He even walked me through financing options and explained every thing that would have to change and be updated as part of the replacement process.
The replacement was scheduled for the following Tuesday, as that was the first available date. Mr. Rowe's crew arrived on time and were efficient and professional in their work. They were friendly and didn't make me feel like I was in their way when I asked questions or wandered out to check out the progress. When they came inside the house to change out the thermostat unit, they even took their shoes off, which was wholly unnecessary but a very considerate thing to do.
While I can't say I was happy to have to spend the money on a new system, I can say that I was thoroughly pleased with the experience all the way around, and I would not hesitate for a second to recommend Mr. Rowe to anyone who asks.